SERVICE AND SALES TESTIMONIALS
Baron French was excellent and got me out so fast I didn't have to take the shuttle to work and then have to return for the car later. I look forward to dealing with Baron or Dan again in the future.
I should also say that have the shuttle service is very important to me. Since I work nearby, I bring my car to your dealership because I always know transportation won't be an issue. If you didn't have the shuttle I would be taking the car to a dealership near my home in Fort Worth.
Thanks!
-Brant March 2010
Peter is a great asset. He's friendly and honest and is the main reason I keep coming back to Metro.
- Daniel March 2010
Baron was very friendly and helpful!
- Laura March 2010
Dan Kuntzman is great! He always does a great job. Thank you for having such a wonderful person in your service department.
- Leon March 2010
The service at Metro VW is the best I have ever experienced. Dan Kuntzman, my service advisor, is an outstanding professional and I thoroughly enjoy working with him and the rest of the team at Metro VW Service. I always bring my VW to Metro VW for service.
- Gregory March 2010
Second car bought from Metro and it won't be my last I'm sure. Outstanding customer service!!
- Jeff March 2010
OUR FAMILY LOVES METRO!!!!!!!!!!!!!! and our BUGS!!!!!!!!!!!!!!!!
- Sheryl February 2010
Baron is great to work worth and a real asset to the service team. Thanks for great service! I would highly recommend him to anyone.
-Paul February 2010
I have been buying and coming to the service dept. since I bought my first Volkswagen in 1995. I have always been satisfied by the experience at the dealership and service dept.
- Chandra February 2010
I spoke with Kevin several times in the repair process. He was helpful and friendly. Great Job!
- Frank February 2010
My car was very dirty when I took it in for service. Thank you for washing the car in addition to providing the maintenance service. It is the small touches that make Metro VW a great place to have my VW serviced.
-Kylie February 2010
Kevin did a great job of keeping me informed of the status of the repair. He made sure the job was done to my satisfaction and took the time to explain what was done and what my next expected services would be. Having a loaner car available made a HUGE difference in my level of satisfaction with VW.
- Eric February 2010
Great service and great service advisor (Peter)! Thank you!
- Mel February 2010
I feel my experience was excellent led by Baron French. I would highly recommend Metro and Baron.
-Rene February 2010
I took a trip down to Houston this past weekend. I'm so glad that I had the timing belt and back brake/brake pads done the week before. It felt like I was driving a new car again. I made it down to Houston (Fri. - 2/12) on a half of a tank of gas. I hope to keep my car for quite a while. I always like the service I get at Metro VW.
Thanks! :)
-Margaret February 2010
I've been taking my Volkswagens to Metro for service for ten years, even though I do not live anywhere near Irving. They've always done an excellent job and have always been friendly. Service departments like Metro are a big part of the reason people like me keep buying Volkswagen cars.
-Joshua February 2010
I think Dan is fantastic. I've been coming to Metro for over 6 years now and he has always been consistent. He's helpful, friendly and makes sure the work gets done right and in a timely manner. His follow through/up is exceptional! I appreciate him and feel confident having him as my consultant. He is by far your best! I like the others but Dan stands out amongst the rest of the staff.
-Dedra February 2010
I very much appreciate the level of customer service I receive each and every time I go to Metro Volkswagen. It is apparent to me that they are very passionate about their jobs and love what they do. It shows in how attentive they are to my needs and concerns. That's why I have been going there for the past 5 years.
-David February 2010
I appreciated the way that my service rep. advocated on my behalf regarding the validity of my claim to use the extended warranty. He was able to clarify conditions of the damage so that the amount I paid was a lot less than originally stated by the warranty people. As a result, I was very satisfied that I had purchased an extended warranty and that my service manager, Peter, went to bat for me. This is my second Volkswagen and your service department played a huge role in my decision to continue doing business with Metro VW.
-Paul February 2010
It is always a pleasure doing business with your Service Dept. When I tell others about the good experience I always have there, they say how refreshing it is to hear good news about a Service experience!
So, thank you, you are doing it right!
-Jeanne February 2010
this is my third purchase with you all, and I definitely recommend you to folks that I know looking for a VW dealership. I also have nothing but rave reviews about the service department too. Barron, Peter, Lynn, and the gang are awesome. I look forward to years of continued great service and future purchases!
-David and Susan February 2010
As like most people, I hate the car buying process. I have to admit in 40 years of buying cars, this was the least painful. Frank did a great job and I would heartily recommend both him and Metro.
-Michael February 2010
This is the first VW I've owned. I like the thoughtful engineering that is put into these cars. Won't be my last VW.
-Scott February 2010
I've been using Metro Volkswagen service for eight years, and have always had a good experience. Kudos to Baron French and the rest of the staff.
-Thomas January 2010
This is my third purchase from Metro VW, and I always recommend Frank Heinz to my family and friends. Not only am I a loyal VW owner, but I am a loyal Metro customer and wouldn't consider going anywhere else! Thank you for all that you do!
-Margaret Jan. 2010
I want you to know that I had worked with several dealerships through my search process. Metro was so much more professional, honest and upfront on all issues. I had a bad experience with a local Toyota and other VW dealer's in the area. Metro proved that there are still some car dealers that have standards and professionalism! Thank you!
-Michael Dec. 2009
This was actually my best experience buying a car, and I've bought 5 cars from Metro as well. I was really pleased with my sales person, Lupe Quintero, and your Sales Manager, Oscar Ramirez. I had gone to another VW dealership first, and had no interaction with the Sales Manager at all. It was nice to know that Metro really wanted my business. Not only that, I got a car I love and at a great price.
-Robert Dec. 2009
I have recommended Metro to all my friends and I have bought two cars from you. Baron French is a careful person who looks afer my car for over 8 years. I trust Baron to tell me the truth about what needs to be done.
-Linda Dec. 2009
I felt very comfortable going to your service department ever since I bought my car from your dealership. I have bought cars (different make) from 3 different dealerships and yours is the best.
-Zaharudin Dec. 2009
Peter Smith with Metro VW has been and continues to be an excellent Service Consultant. He is someone that makes the experience enjoyable.
-Brad Dec. 2009
This being my first experience with this VW dealership, I was overwhelmed with the honesty and clarity that everything was handled with. Baron was a refreshing breath of air and made me feel like I could trust the entire organization immediately. Although I do not drive a VW myself, this experience makes me want to buy one from Metro VW. Thank you for the way you handled our problems. All the service people were great.
-Michael Dec. 2009
Great service!! Thank you!
-Mel Dec. 2009
Always friendly and professional at Metro VW!
Janice Dec. 2009
Dan was exceptionally helpful. I especially appreciated the mechanic and Dan bringing the K & N filter to my attention.
-John Dec. 2009
Amazing service from start to finish...I am so happy that I decided to purchase a Jetta from Metro Volkswagen. I will definitely consider Metro in the future and recommend the dealership to friends and family.
-Elizabeth Dec. 2009
Lynn is awesome! He said it would be about 30 minutes when I scheduled the appointment, and I was in & out in 29!! Thanks
-Michelle Dec. 2009
I took my vehicle in for a misfire condition. I was happy to find out that it was covered under a maintenance/recall notice. The service department completed the work in a very timely manner. I have brought my vehicle to Metro several times and have always had a good experience.
-Michael Dec. 2009
Consistently providing quality service; I appreciate that!
-Stephanie Dec. 2009
I just dropped in and they got right on my car!
Chris 9/24/2009
Service advisor was friendly, professional and did a great job handling my repairs.
Rick 9/14/2009
Peter, my service advisor, was very helpful
Stephen 9/15/2009
Ricky and Mike were great, Thank you all!!
Benjamin 8/31/2009
Great dealership, Great people
Glenn 8/24/2009
Everyone at the dealership was wonderful to deal with (sales)
Elizabeth 8/24/2009
Love your service advisors...consistently helpful, courteous and very profressional. Awesome group of guys, truly!
Stephanie 8/4/2009
This is the 4th VW I purchased from Metro VW, and the 2nd from Kevin. I would recommend Metro to anyone looking to purchase another car, and tell them to call Kevin directly. He is fantastic.
Angela 8/3/2009
An absolute great experience, Thank you! (sales)
Carlos 7/27/2009
We live in Ft. Worth and have used Metro for our cars service for years.
Robert 7/27/2009
Head and shoulders above the other VW dealerships in DFW
Brian 7/24/2009
Dan K. is the best!
Leon 7/16/2009
Mr. Kevin L, service advisor, went above and beyond normal service. After he took the vehicle in he informed me of what was wrong, what needed to be done and it was a lot cheaper than I expected. Everything was done very quick and my car was up and running the very next day. The entire staff at the service department made me feel like I was the only customer. Thank you guys!
Rene 7/16/2009
I am happy with the service provided by Peter and Geoffrey. Both of our VW's have been serviced at Metro for the last 5-6 years. Thanks
Nick 7/14/2009
We received excellent service compared to the treatment we had previously received from another VW dealership. They almost turned us off the VW line, but John and Frank made up for it with their willingness to track down and acquire the vehicle we desired.
David 7/9/2009
I won't take my car anywhere else.
Doug 6/30/2009
They are wonderful!
Jacqueline 7/2/2009
Baron got me in and out quick, as usual. I always appreciate his straight forward approach to servicing my 2006 Passat. Thanks
Ron 6/30/2009
My service advisor was superior. Peter took responsibility for my concern as though it was his own. Due to the level of service I receive at Metro I will always highly recommend this dealership. Please let Peter know that his attention to the customer was greatly appreciated.
Chris 6/24/2009
Metro Volkswagen Rocks!! I have been a customer for years and they are wonderful to work with.
Julie 6/18/2009
Impressed all the way through (service experience)
Kisha 6/17/2009
Peter has been very helpful to me in all my experiences with Metro VW. His professionalism, knowledge and care for the customer is very much appreciated.
Tom 6/16/2009
Service Consultant Peter Smith was very helpful. He went above and beyond the call of duty and he was very satisfied. Even if he had to drive a long distance he would because of Peter.
Weldon 6/12/2009
Best experience we’ve had with a car repair here in Texas
Jesse 5/16/2009
We drive over from Hurst because we trust and like our Service Rep. He has never let us down.
Robert 5/14/2009
My Service Rep. was great! Provided information and answered all of my questions.
Dan 5/14/2009
I’ve always had good service at Metro.
Bob 5/9/2009
Kevin in Service is very helpful and professional.
Kathy 5/6/2009
Very courteous, kept me informed of what is going on.
David 5/5/2009
 
It is always a pleasure to do business with you. I find the servicemen always pleasant and helpful; the environment is clean and bright; I am always apprised of the wait time, ect. Keep up the good work.
Jeanne 4/30/2009
I want to express how selective a customer I am. I am never satisfied. I am extremely picky. It speaks highly of your service organization that I have nothing to complain about. To reach the category of actually having me recommend you to another is unheard of. I replaced my own rear beam on my car so no one else would take my car apart. So when your service organization recommended repairing a bent rim and pulling my strut towers off, I knew I would be unhappy at the close. Your service team performed top notch. They completed the car by the next day, something I expected to take at least three days to complete due to the involvement of an outside vendor. I was very pleased with the results. I spent a lot of money with your team and I feel that I received my money’s worth. Thanks, from the hardest to please customer.
Robert 4/30/2009
I have had 2 New Beetles from Metro. One, a yellow 2001 GLX and the second a 2002 Snap Orange GLX. I have done all service work at Metro for 8 years and have never had a negative experience. It’s like taking my car to my family.
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